Homeowner’s Guide to Monitoring Services
Monitoring is about timely decision-making. Know what you’re getting and how to use it effectively.
Self vs. Professional Monitoring
Self-monitoring gives you full control of alerts. Professional monitoring can triage events and notify responders when appropriate. Some plans allow switching modes seasonally.
Escalation and SLAs
Review how alerts are verified and the order of contact attempts. Ask about service level expectations and what happens during widespread outages.
Contracts and Fees
Look for transparent pricing and cancellation terms. Consider equipment ownership, relocation policies, and whether you can add or remove devices over time.
When you're ready, check your eligibility.